Property Operations Manager

Up to £40,000

Cheltenham

A brilliant opportunity to join an organisation experiencing growth and success throughout 2025. The position will require someone with strong operational oversight, experience in property or facilities management, and the ability to lead on-site teams while ensuring compliance, safety, and service standards are consistently met.

What's in it for you?

25 days holiday, plus 8 bank holidays | Company Pension | Enhanced Maternity / Paternity Pay | Health and Wellbeing programme | Join a forward-thinking organisation managing a diverse residential property portfolio | Lead a high-performing, multidisciplinary team | Work in a fast-paced and values-driven environment

Must Have's

* 5+ years' experience in property or facilities management

* Minimum 2 years in an operations leadership or management role

* Demonstrable experience in maintenance planning, contractor oversight, and budget control

* Familiarity with lease agreements and tenancy lifecycle processes

Nice to Have's

* Hands-on experience with property management systems, particularly Arthur and Fixflo

* Experience managing compliance with a Quality Management System (QMS)

* Background in social housing or regulated residential lettings

* Qualifications in health & safety, property compliance, or project management

What you'll be doing

* Lead and manage a multidisciplinary team including Property Coordinators, Property Managers, maintenance staff, and contractors

* Ensure properties remain compliant with regulations

* Oversee all planned and reactive maintenance works, ensuring timely execution and quality outcomes

* Act as a senior point of contact for tenant queries, complaints, and emergencies

* Work collaboratively with Lettings, Commercial and Legal teams to support tenant move-ins, renewals, and exits

* Drive performance across SLAs, internal KPIs, and contractual commitments

* Conduct regular property inspections and oversee lease compliance

* Maintain alignment with Quality Management System (QMS) standards and change protocols

Please contact GEORGIE if this role is of interest!

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful