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Date Added: Thu 05/05/2022

Customer Service Executive

Chippenham, UK
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Company: KAIROS RECRUITMENT

Job Type: Permanent, FullTime

Salary: £15000 - £30000/annum

Customer Service Executive

LOCATION; Chippenham, Wiltshire

SALARY; (Negotiable depending on experience)

Company: A leading label supplier which employs approximately 19,000 people and operates 150 production facilities in 35 countries. Creating innovative label solutions for the world's largest corporations in the consumer packaging, consumer durable and healthcare markets.

Overview:

Provide excellent service and 'contact experience' for the customer within designated set of accounts to meet the customer's pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management

Role:

Ensure accurate and 'winnable' quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process
Process Customer PO's
Generate RFQ's based on Customer requirements
Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times
Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
Ensure proactive and timely responses to external sales and customer enquiries
Monitor on a monthly basis forecast vs. actual sales figures
Monitor finished goods value levels, stock building, delivery etc
Extract key customer information that can be used to promote better performance
Provide assistance to both Production and External Sales teams
Other duties as required and agreed

Requirements:

Good English (both written and spoken) is required
Experience in a customer service or related role is preferred
Familiarity with order processing and customer forecast analysis operations
Excellent communication skills
PC and ERP systems literacy
Customer focused skills
Good team player
Excellent attention to detail
Excel Skills

TO APPLY please email your full CV details to us and we will be in touch. All applications are strictly confidential and your details will not be shared with any organisation without your express permission and consent.

Key words; customer service / client service / admin / account management
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