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Date Added: Wed 16/06/2021

Service Technician

Columbus, OH, US
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Company: WINDOW NATION, LLC

Job Type: Permanent, FullTime

Job Description

Our Service Technician is the primary point of contact for residential window warranty issues for our current and previous customers within a given region. This individual will conduct services for our products as required by service orders. This includes, but is not limited to; screen installation, seal repair, and siding, roofing, and door installation punch lists.

PRIMARY JOB FUNCTIONS

  • Perform pre-installation and post-installation inspections
  • Anticipate roadblocks that could impact customer expectations; job costs and/or code performance, and recommend solutions
  • Coordinate return visits; convey needed services, materials, and labor to relevant stakeholders
  • Collaborate with relevant post-close stakeholders to ensure seamless execution of daily activities
  • Fulfill service appointment specifications
  • Maintain company assets in excellent working order
  • Maintain a substantive knowledge of our products, install techniques, and construction

EDUCATION AND EXPERIENCE

  • High School Diploma, GED, or equivalent
  • 3+ years' professional experience installing/repairing windows, roofing, siding, and related home improvement projects
  • Excellent oral and written communication skills
  • Proficient in MS Office Suite programs
  • Salesforce experience preferred
  • Must possess a valid driver's license with acceptable driving record

SUCCESS FACTORS

  • Customer-centric mindset
  • Impeccable prioritization and organizational skills
  • Exceptional time and project management skills
  • Innate sense of urgency

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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