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Date Added: Fri 07/01/2022

Technical Support Automotive

Birmingham, UK
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Job Type: Permanent, FullTime

Salary: £32000 - £38000/annum

An Automotive Technical Support Specialist is required to join a leading provider of automotive information and vehicle repair data to the independent aftermarket throughout Europe.

This role would suit a Vehicle Technician / Mechanic that is looking for an opportunity to use their skills and knowledge within a different environment, assisting garages and workshops throughout the UK via online and telephone support functions.

This is a work from home position.

Ideal location - Birmingham, Wolverhampton, Solihull, Coventry, Nuneaton, Tamworth, West Bromwich, Walsall, Nuneaton, Stourbridge, Dudley, Redditch, Kidderminster, Cannock, Lichfield

Basic 32-38k + Benefits + opportunities for career growth

The Role:

Provide customers with product and automotive technical support.
Utilise data and information available to fulfil requests for repair and diagnostic information, maintenance schedules and service intervals etc.
Maintain an up-to-date knowledge of automotive trends.
Work cross-functionally with other company departments including account management and sales.
Fully utilise available resources to deliver on company-defined customer response times.
Provide insights on customer requests, needs for information and usability. The Candidate:

This role would suit an automotive technician / mechanic looking to utilise their knowledge in other areas.
In addition, we are interested to speak with automotive technical authors or service writers.
You will have a passion and focus on customer service and customer satisfaction.
You will have first class problem-solving abilities.
A professional telephone manner is required with the ability to relay technical information in a clear and concise way.
As this is a work from home role, you will be self-motivated whilst also having a strong team ethic. Apply in Confidence:

Should you wish to be considered for the above role of Automotive Technical Support, please apply via forwarding your CV to Kayleigh Bradley, Glen Callum Associates Ltd.

JOB REF: 3713KB - Technical Support - Automotive Aftermarket

Glen Callum Associates are a leading industrial recruitment agency for sales, operational and marketing positions, throughout the UK and Europe
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