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DATE ADDED: Tue 28/08/2018

Service Desk Analyst

WA16, UK

JOB TYPE: Permanent

SALARY: £20000 - £22000/annum

Busy global service desk looking for an experienced service desk analyst. Your key responsibilities will include: * Receive and manage incoming requests for support, from local and remote sites. * Prioritise and work on issues per Service Level Agreement (SLA) in place with the customer * Support 1st/2nd/3rd line issues to Microsoft suite in house bespoke Applications. * Deploy and use Microsoft Windows-based support tools such as TeamViewer to provide remote assistance to users. * Taking calls on the helpdesk via our ticketing system/email or phone and working to a resolution. * Develop and implement methodologies to speed-up deployment and integration. Required Skills * Strong Microsoft support skills * Citrix, Office365, Skype * Excellent engagement and communication Skills * Proven experience in a first/ second line IT Support Role * Ability to use remote support applications. * Hardware and software support * Supportive individual and strong team player. * Able to work on own initiative with minimum supervision. * Thorough with good attention to detail. * Organized and able to identify and prioritize work. * Passionate about providing excellent customer service
Role: Service Desk Analyst
Job Type: Permanent
Location: WA16, Cheshire,

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