Customer Service Advisor (French & English Speaking)

Location: Hybrid - Head Office based in Canary Wharf, London
Training: Fully office‑based
Salary: £12.79 per hour + benefits
Hours: 40 hours per week (Monday-Friday 8am-7pm, Saturday 8am-6pm)

Contract: Full Time, Temp to Perm

Start Date: 20^th April 2026

About the Role

We are looking for an experienced and customer‑focused Travel Sales & Customer Service Agent to join the team. Working on behalf and representing a well known organisation who provides holiday packages to customers across Europe via phone and online channels.

This role is centred on supporting customers who are already interested in booking a holiday. You will respond to inbound enquiries, listen carefully to customer needs, and provide helpful, tailored recommendations to support them in finalising their booking. Using a consultative approach, you will guide customers through available options, booking processes and additional services, ensuring they feel informed, supported and confident in their choices, while delivering a high‑quality customer experience.

Fluency in French and English is essential.

Key Responsibilities

• Support customers with inbound enquiries and guide them through the holiday booking process
• Understand customer preferences through thoughtful needs‑based conversations and recommend suitable holiday options
• Assist customers in completing bookings and introduce relevant additional services or extended stays where appropriate
• Manage booking confirmations, amendments and cancellations using the inhouse system
• Provide follow‑up support to customers where needed and assist with outbound activity during peak periods
• Respond to customer enquiries via live chat, supporting website bookings and product queries
• Maintain accurate and detailed records of customer interactions while following company procedures and guidelines

Key Competencies & Experience

• Fluent in French and English (essential)
• Experience in a customer‑focused role supporting enquiries, bookings or sales
• Comfortable guiding customers through decision‑making in a helpful and professional manner
• Strong communication and interpersonal skills, with the ability to build rapport naturally over phone and online channels
• Ability to work effectively in a structured, target‑aware environment
• Professional, calm and resilient approach when supporting customers
• High attention to detail and ability to manage multiple systems and tasks
• Genuine interest in delivering positive and memorable customer experiences
• Background in travel, tourism or hospitality
• Familiarity with call centre environments and performance measures

JDRCC

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR is acting as an Employment Business in relation to this vacancy.