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Date Added: Sat 23/09/2023

Customer Service Specialist

Crawley, UK
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Company: REED

Job Type: Permanent, FullTime

Salary: £30,000 - £35,000 per annum, Inc benefits

Are you looking to work in a global business? Are you customer service focused, able to prioritise and work under pressure? Please read on for further details of an exciting role based in Manor Royal, Crawley.

Job Description:

  • Acting as the focal point for maintenance requests received from contracted customers, ensuring these demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level
  • Highlight any potential shortfalls and identifying and agreeing suitable solutions with suppliers and customers
  • Have an awareness and be able to assist with our customers daily operational demands process, alongside the fulfilment of customer requests in accordance with the contractual service level
  • Assist with any customer backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent communication with the customer, informing of potential alternative solutions & disruptions of supply
  • Provide 360 feedback to the Operations Specialist Team Leader where future improvements and changes to our procedures will enhance the operation.

Positioned within the International Operations Centre (IOC) as part of the Operations Specialist Team; you will be responsible for fulfilling operational demands from our customers while working with the Operations Specialist Team Leader and peers to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations.


  • Additional leave
  • Company pension
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Sick pay
  • Bonus Scheme

Working Hours:

4on, 4 off working pattern covering the hours of 7am to 7pm. Your shift pattern will consist of 2 day shifts 7am to 5pm and two evening shifts consisting of 7pm to 7am.

Apply online now if this sounds like the next role for you.

This role would suit someone who has worked previously in aviation, manufacturing, engineering, automobile.

Apply Now