Customer Support Engineer
Certain Advantage is hiring for a Customer Support Engineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented Customer Support Engineer to join their fast-paced and collaborative Customer Support Team.

The Role:
 As a primary liaison between our clients' customers and internal teams, you will take ownership of diagnosing and resolving technical issues, provide operational support for offshore activities, and actively contribute to ongoing improvement initiatives across the business.

Key Responsibilities:

Provide prompt and accurate first-line technical support for external customers and internal regional offices
Handle a variety of queries, including system faults, integration issues, logistics, deployments, warranty claims, training needs, and parts orders.
Escalate complex technical issues to second-line engineering specialists and ensure consistent communication with stakeholders until resolution.
Maintain thorough and accurate records in the CRM system
Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams.
Contribute to the creation and updating of technical documentation, internal knowledge bases, and user guides.
Participate in the on-call rota to provide out-of-hours technical support as needed.
Promote best practices in health, safety, and continuous improvement 
£35,000-£40,000 DOE
Shifts between 8am-5pm Monday to Friday. This is a hybrid-based role (once trained 3 days in the office and 2 days from home, with free on-site parking.

The individual
We're looking for people who have:

Proven experience delivering first-line technical support with a strong focus on understanding and meeting customer requirements.
Background in the installation, commissioning, servicing, and repair of technical equipment, particularly in environments where integration with other systems is required.
Skilled in diagnosing faults across hardware and software components in complex systems.
Confident in using CRM systems for logging support cases and tracking resolution progress.
Working knowledge and application of safe working practices, with a strong commitment to health and safety procedures and systems.
Proficient in using laptops and IT systems for data collection, analysis, and operational tasks.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn't for you, head to (url removed) and register for job alerts and career guidance tips