Primary Details

Time Type: Full time Worker Type: Employee To act as a bridge between the transactional activities of the off shore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.

Credit Controller

Chelmsford/Hybrid

• Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
• Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity.
• Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.
• Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

About you

• A high level of numeracy and literacy

• Customer service experience with good communications, negotiation and influencing skills
• Experience using MS office applications, Word, Excel, PowerPoint
• Good understanding and ability to analyse detailed reports.
• Experience working within insurance will be advantageous, ideally Insurance and/or credit control experience within the Commercial/London Insurance market.
• An additional language would be advantageous but not essential.

Why QBE? At My Best?? 

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.??