Skills People Group are a national provider of National Vocational Qualifications (NVQs), Pre-Employment Training Programmes, Adult Learning, Skills Bootcamps and Compliance Training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK's largest private training providers due to the growth of our sector and funding secured. We are currently recruiting for a highly organised, qualified Learner Engagement Coach to join our existing team.
The Learner Engagement Coach is responsible for the building and maintaining effective referral partner relationships, lead generation and supporting a diverse group of adult learners through the screening and application process. The post holder will report to the Academy Manager and support the smooth functioning of learner recruitment, selection, and enrolment.
The role requires travel within the Preston and Lancaster areas and academy spaces. It involves both Group and 1-1 work with learners within the training academies or remotely, carrying out Information, Advice and Guidance sessions, carrying out initial assessments, coordinate appointments, complete enrolment onto programmes and be the main point of contact for learner queries.
You will play a significant part in maximising the learner numbers on each of our scheduled programmes by providing strong, efficient information, advice and guidance and support whilst ensuring our company value of 'Right Learner, Right Programme, Right Time' is met, as well as building and maintaining referral partnerships across the region.
The successful candidate will undertake the following main Duties and Responsibilities:
Be responsible for generating target learner leads
Liaise with Head of Operations and Academy Manager to identify key target areas
Be responsible for screening and engaging target learner volumes
Develop and maintain effective working relationships with a range of internal and external stakeholders, including referral partners
Engaging with referral partners, funding partners and stakeholders and using own initiatives to secure learner referrals for the Academies
Central contact point for on-boarding of learners for adult learning and pre-employment programmes
Take calls from potential learners and provide robust information on our programmes
Providing robust and timely pre programme information, advice and guidance including managing learners' expectations of the course
Responding to learners either accepting, rejecting or deferring their applications; signposting where relevant
Co-ordination and completion of the initial screening and learner application process; including interviews to determine course suitability
Lead on 'on-boarding' communications with learners enrolled onto our programmes
Provide continuous support throughout the learner journey
Produce statistics and reports to the Head of Operations and Academy Manager on progress of learners against target
Ensure that the CRM System is updated, maintained, and managed appropriately with learners
Attend Jobcentre Plus offices, community hubs, probation services and other appropriate referral agencies on a regular basis to conduct 1-2-1 and group information or enrolment sessions
Provide weekly feedback to Head of Sales and Academy Manager, or referral partners, on learner engagement and retention.
Cary out safeguarding risk assessments and reporting to DSO.
Assist with the organisation and running of events within the academy and attend events such as jobs fairs and recruitment to generate leads where possible.
The ideal candidate must possess the following qualifications:
Educated to a minimum of GCSE grade C in English and Maths or equivalent.
IAG to a Level 2; or willingness to work towards
In return, Skills People Group will give you:
A competitive salary
Bonus - subject to performance
25 days holiday + Bank Holidays plus two days additional annual leave following two years' service
Holiday buy and sell scheme
Employer contributory pension scheme
Health Cash Back Scheme
Annual Volunteering Day
Referral programme
Free parking
A challenging and rewarding role in a successful and growing business
Other details:
You will report to the Academy Manager
You will be required to travel within the Lancaster and Preston area