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Date Added: Wed 09/07/2025

Senior Customer Success Manager

Barcelona, Spain
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Company: IDENTIFY SOLUTIONS

Job Type: Permanent

Salary: €40000 - €55000 per annum

Senior Customer Success Manager - Fintech | Barcelona

Barcelona (Hybrid: 2 days/week in office)

€40,000 - €55,000 base (DOE)

We're hiring a Senior Customer Success Manager for a high-growth fintech that's just become part of a global HR & payroll group. You'll manage a portfolio of enterprise clients shaping success plans, building relationships, and driving real impact. This is your chance to join a mission-led, fast-growing company backed by a global leader - where you'll have autonomy, ownership, and impact from day one.

What You'll Do:

  • Own and grow relationships with key B2B accounts (UK + Spain)
  • Lead strategic reviews, success plans, and product engagement
  • Mentor junior team members and help shape CS processes
  • Collaborate cross-functionally with onboarding, marketing & product

What We're Looking For:

  • 3+ years' experience in B2B CS (SaaS, fintech or tech)
  • Fluent in English & Spanish
  • Strategic, data-driven, and hands-on
  • Curious, proactive, and motivated to grow with a scaling business

Perks & Benefits:

  • €40-55k base salary
  • 26 days holiday (including Christmas break)
  • Hybrid working + 4 weeks/year from anywhere
  • Home office budget
  • Private health & dental cover, wellness perks, and discounts

Apply now or message me to find out more.

Apply Now