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DATE ADDED: Mon 08/07/2019

Quality Team Senior Administrators

Peterborough, UK

JOB TYPE: Permanent

Our client, a thriving business based in the heart of Peterborough, have an exciting opportunity to join their ever-expanding team as a Quality Assurance (QA) Senior Administrator.

Our client are specialists in providing Defined Contribution Pensions Administration and investment dealing services to a wide range of clients.

Key responsibilities

* Efficiently and accurately review and quality audit team members output, ensuring adherence to procedures and accuracy of correspondence inducing technical content, spelling and grammar

* Review and quality audit Administrant Team output ad well as monitoring calls within the Contact Centre

* Identify and help drive efficiencies and improvements to processes

* Instil a 'right first time' and 'one-and-done' mentality across the Administration Teams

* Provide constructive and meaningful feedback to individuals face-to-face and in writing through one on one conversations and training sessions

* Complete monthly and quarterly SLA reporting and well as HMRC and PAYE reporting

Skills and experience

* Quality Assurance (QA)/ Audit and Compliance experience from within the Financial Services Industry

* Drive and embrace change positively, with a passion for improving processes and development of team members

* Confident to provide feedback to colleagues and offer support and guidance

* Ability to think outside the box and challenge the norm

* Be a role-model in the office for others to look up to and follow

* Knowledge of Defined Contribution Pensions would be beneficial

In return, you can expect career development and a range of financial services benefits including:

* Non-contributory Pension upwards of 8%

* Flexible benefits including private health care, income protection and life assurance

* Additional voluntary benefits available

The current working patterns are Monday - Friday, 8:30am - 5pm with flexibility needed based on workloads
Role: Quality Team Senior Administrators
Job Type: Permanent
Location: Peterborough, Cambridgeshire,

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