Job Title:

Hire Controller / Depot Supervisor

Reporting To:

Divisional Director

Location:

Stoke on Trent

Hours:

40 hours per week - Monday to Friday 7.30am until 16.30 pm

Overtime is occasionally available at weekends.

Salary:

£26,250.00 plus overtime/bonus.

Benefits:

* Free access to Health Scheme

* Pension

* 22 Days Annual Leave/ Bank Holidays and an additional day for your Birthday.

Qualifications:

* Full UK Driving Licence is essential.

* Previous experience in a hire controller or depot-based role (plant / tool hire experience preferred) but not essential but not essential as training will be given.

* Strong organisational and multitasking skills.

* Excellent communication and customer service abilities.

* Proficient with computer use and basic IT systems.

* Ability to be a team player and work under pressure.

Responsibilities:

* Handle all customer hire enquiries via phone, email, and in person

* Process hire orders, returns, and off hires accurately and efficiently.

* Coordinate with drivers and workshop staff to schedule equipment deliveries.

* (some driving will be required)

* Maintain accurate records of stock levels, hire contracts and equipment availability.

* Help in the day to day running of the depot, ensuring operational efficiency.

* Ensure equipment is maintained, serviced, and presented to a high standard.

* To clean service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained.

* Deputise, supervise, and support staff, fostering a positive and productive work environment.

* To carry out general housekeeping duties as required.

* Monitor health and safety compliance within the depot.

* Resolve customer issues promptly and professionally