After building our brand for more than a decade online, Amerisleep has begun expanding into retail -- opening stores in high-end shopping centers across the U.S. The task at hand: create excitement about our products and mission.
As a Retail Store Manager you will be responsible for creating and implementing new strategies to extend our product reach, manage store operations, build amazing teams, provide superior services, and drive financial success in a fast-paced, retail environment. You are tasked with being player-coach leader who will jump in the sales floor trenches and lead by example. We value initiative, leadership, and original thinking and are eager to see what concepts and ideas you bring to the table and implement.
Understand Amerisleep’s full line of products as well as the technology and terminology behind them.
Create and define local marketing strategies that engage the most customers possible and drive sales.
Keep up-to-date with new marketing strategies and promotional outlets. When in doubt, be willing to create and launch an event.
Have a passion for numbers. You’ll be responsible for tracking all costs, sales, employee hours, and foot traffic.
Be a leader. Work with the recruiting team to interview, hire, coach, and build amazing teams that uphold all of Amerisleep’s values.
Be an effective communicator. Listen, learn, and engage customers to educate them on our products and brand values. Have confidence in yourself and trust that you are providing customers with the best and most relevant information possible.
Be a problem solver. Successfully manage and resolve customer concerns, complaints, and issues with a calm and cool approach. You’ll be the go-to for all escalations.
Make a meaningful impact on customers’ lives. Take pride in crafting a memorable customer experience.
Maintain professional and friendly communications. Whether over the phone, over email, or in-person, we want to ensure our customers receive the best, courteous, customer service possible.
Manage multiple customer accounts. You need to be quick on your feet when it comes to ensuring all customers receive your attention in-store and online.
Conduct research and analyze the competition. When it comes to sleep, there are many options out there. We need you to know the competition in order to best educate customers on our unique offerings.
Be the expert. Have confidence and understanding of our products and be prepared to advise customers on why Amerisleep is the best choice for their sleep needs.
Be a team player. We’re a small but powerful team. Team support and engagement is expected from all of our employees.
Be an Amerisleep ambassador at all times. We are looking for an ambitious and intelligent professional who wants to be part of building a great company and culture.
Natural born leader capable of hiring, coaching, and developing a team.
Outgoing and infectious personality who can generate product excitement in any environment.
Excellent public speaking and communication skills.
Highly organized and able to prioritize under pressure.
Positive attitude, with an appetite for personal and professional development.
Ability to multitask in a fast-paced environment and anticipate that there will be last-minute changes.
Availability to work weekend and holiday hours is required.
Excellent computer and typing skills. Experience with Google Suite is a plus.
Clear and concise communication skills -- both written and verbal.
Efficient with time, organization, and budget.
Goal oriented, self-reliant, self-motivated, and professional. Autodidact with a growth mindset.
Demonstrate a great attitude and enthusiasm for helping customers.
Able to demonstrate English language proficiency (written and spoken). Second language skills encouraged.
Must be flexible and adaptable in order to anticipate customer needs and interests.