Warehouse Operations Manager

(Client details confidential)

Role Purpose

The Warehouse Operations Manager is responsible for overseeing all warehouse activities, ensuring safe, efficient, and high-quality operations that support fast-paced distribution to a wide customer base. The role ensures optimal stock control, team performance, warehouse organisation, and seamless coordination with logistics and customer support teams.

Key Responsibilities

Warehouse Leadership & Team Management

• Lead and motivate warehouse teams to meet service and operational targets.
• Manage workforce planning, shift patterns, training, and performance.
• Build a positive and accountable culture focused on accuracy, safety, and service excellence.

Operational Performance

• Oversee picking, packing, loading, and dispatch processes to ensure efficiency and timely deliveries.
• Maintain high standards of warehouse layout, cleanliness, and organisation.
• Continuously improve processes to enhance speed, accuracy, and productivity.

Inventory & Stock Management

• Maintain accurate stock levels across a large and varied product portfolio.
• Lead stock counts, cycle checks, and investigations into discrepancies.
• Work with purchasing, sales, and logistics teams to ensure product availability and stock integrity.

Health, Safety & Compliance

• Ensure full compliance with warehouse safety regulations and internal policies.
• Conduct regular safety inspections and risk assessments.
• Promote a strong safety culture and ensure corrective actions are promptly completed.

Logistics Collaboration

• Coordinate closely with drivers and logistics teams to ensure efficient daily loading and delivery readiness.
• Support the delivery operation by ensuring products are organised, rotated correctly, and dispatch-ready.
• Assist with resolving operational delivery issues when needed.

Customer Service Alignment

• Work with internal support teams to quickly address stock, delivery, or accuracy issues.
• Ensure warehouse operations consistently support a high-quality customer experience.

Candidate Requirements

Essential

• Proven experience in warehouse or logistics management in a fast-paced environment.
• Ideal background within a wholesale environment.
• Strong leadership skills with experience managing multi-shift teams.
• Solid understanding of inventory control and warehouse management systems.
• Demonstrated ability to improve operational efficiency and accuracy.

Desirable

• Experience within wholesale, beverages, FMCG, or similar high-volume distribution.
• Knowledge of product rotation and handling practices for perishable or regulated goods.
• Forklift certification or experience managing MHE operations.

Key Skills

• Excellent communication and people-management skills.
• Strong organisational and problem-solving abilities.
• Ability to thrive under pressure and manage time-critical operations.
• High attention to detail and focus on safety and compliance.

KPIs / Success Measures

• Inventory accuracy
• Order picking accuracy
• On-time dispatch rate
• Safety compliance and incident reduction
• Operational efficiency improvements
• Team performance and engagement