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Date Added: Sat 26/09/2020

Senior Application Support Engineer

Sheffield, UK
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Company: HAYS SPECIALIST RECRUITMENT

Job Type: Permanent

Salary: 30000.00 - 45000.00 Annual

Exciting, successful organisation in the centre of Sheffield seeking a perm Snr App Support Engineer

Your new company
Your new organisation will be a continually expanding success story of Sheffield who're leading the way in their market. Due to an internal mover, they're seeking a Senior Application Support Engineer to play a pivotal role in both day to day operations of the organisations systems, being the go to individual. You'll also be a key lead for business systems projects, with individuals relying on your in depth technical knowledge to progress.

Your new role
Being a key figure within the systems team, you'll be responsible for the continuous operations of business critical systems, including the overall architecture and how the systems interact, managing incidents via the Service Desk. You'll work closely with the Application Support Engineer and Service Desk teams, providing guidance where necessary, in both day to day operations and ongoing projects. Within the projects, you'll gather the requirements of the business and translate these into technical solutions, coordinating and delivering the technical work stream. Working closely with 3rd party suppliers, you'll maintain the working relationships for projects and changes, doing so with the Head of Business Systems. Lastly, you'll work with acquisitions of the organisation to merge and integrate systems.

What you'll need to succeed
To succeed within this role, you'll have a number of years experience within a Senior Applications support role, possessing knowledge of business systems configuration ideally within ServiceNow, FreshDesk/Chat, NetSuite, Salesforce and Docusign. You'll have a good knowledge of Cloud based Single Sign On and user migration from Legacy to Cloud systems. You'll need experience working with SaaS platforms, ideally within a sales company. You'll have a good working knowledge of RESTful APIs for Cloud systems integration, along with SQL and JavaScript. Lastly, experience working towards an ITIL framework, or a qualification in ITIL is required.

As an individual you should be able to show leadership of individuals, being able to prioritise tasks and provide technical guidance in a fast paced, changeable setting. You'll be working with a number of 3rd party suppliers and internal teams so clear communication and customer service skills are essential. The role requires the successful individual to be in the Sheffield office 2 days per week minimum. 
 
What you'll get in return
This organisation have specious, modern offices in Sheffield city centre, that have been well equipped to handle collaborative working in the current climate. Their breakfast and juice bar is still open for if you don't manage to grab breakfast before you leave, or fancy a healthy snack throughout the day. They offer flexibility around work location as long as you can be in the office a minimum of 2 days per week and have a fantastic benefits package including a starting 25 days holiday, rising 2 per year to 30 and a 5% pension contribution. Whilst it is a city centre location, they have discounted parking rates and can offer season pass loans, or if you want to reduce your carbon footprint, a cycle to work scheme. On arrival, you'll be presented with an extensive Learning and Development menu in which you can select your modules, with a plethora of management qualifications available. This company are continually growing and it's a great time to be joining them.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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Role: Senior Application Support Engineer
Job Type: Permanent
Location: Sheffield, Yorkshire,

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