The Role: General Manager - Co-working Site

Sector: Flexible Office / Co-working

Location: The Hague

Salary: €55,000 pa + Bonus + Perks

Our client is home to a stunning portfolio of flexible office spaces and they are growing across Europe. A very exciting role has been created as they launch a new site in The Hague.

We are looking for a dynamic Manager who has experience as either a Sales Manager, Operations Manager or Community Manager in the Co-working / Flexible office space sectors to join the team and be involved from pre-opening stage.

This group pride themselves on their very standards, amazing employee brand and appetite for growth, so the incoming General Manager must share and embody their values.

What you will do:

• Lead the team to deliver the best member journey
• Create a proactive and empowering workplace for our the team and members through your leadership and positive approach to building relationships
• Achievement of stabilised occupancy of 90% within 12 months of trading
• Achievement of the overall location budget; costs and sales on meeting room and ancillary revenue targets
• Manage all business administration within the location including accounts, finance, reporting, marketing, sales, facilities, health and safety and human resources.
• Management of the location third party service providers to ensure the company standards and Customer journey are upheld
• Proactive participation in the group's growth strategy through sharing of leads, ideas and best practice and new location openings support
• Ensuring the safety and compliance of the building to agreed and required standards with updated and in use risk assessments and health & safety protocols

Responsibilities

Proactive sales & marketing

• Manage a pipeline of sales through proactive prospecting of leads, reactive enquiry management and conversion via HubSpot.
• Provide weekly and monthly reporting on sales activities, leasing stats and occupancy and potential leads for the wider group to the Regional Manager.
• Identify any “soft” periods in the leasing cycle and suggest proactive strategies to combat these

Tennant & Community

• Create a proposed calendar of community activities/events to enhance your community engagement, review and report on performance/uptake
• Establish a regular routine of contact with your members to ensure we are meeting and exceeding expectations and to scout future opportunities

 Team & People

• Assist with recruitment of your location team members
• Train your teams to deliver the Customer Journey

Suppliers & third parties

• Manage relationships building suppliers/third parties in a professional and collaborative manor, maximising the value in both commercial and service levels.
• Evaluate SLA's to ensure adherence, with revisions being agreed on as required to maintain standards

Business administration

• Management in line with the company standards of upkeep, input and reporting
• HubSpot - ensuring the system is being used in line with standards for all delegated and personally managed tasks

Building & Facilities