Service Desk Team Leader, £35,000 per annum Benefits, Northwich (Cheshire), Hybrid working included i.e. 3 days in the office, 2 from home, Global Company with greta culture.

Overview of the Service Desk Team Leader:

Are you ready to step up, stand out, and LEAD? If you're a powerhouse of tech know-how with a heart for service and a passion for inspiring others—then this Service Desk Team Leader opportunity is your stage.

As a Service Desk Team Leader, you will become the heartbeat of our clients service desk operations, guiding a team of top-tier engineers to deliver world-class support to high-value clients. This isn't just team leadership—this is leadership at its finest. You'll bring clarity to chaos, structure to scale, and energy to execution.

Service Desk Team Leader Duties:

• Own service desk productivity, ensuring tasks are prioritised, covered, and completed on time—every time.
• Build a culture of motivation, collaboration, and excellence—because energy is contagious.
• Be the go-to leader for support, escalations, and coaching—leading from the front, not the sidelines.
• Drive KPI performance with purpose, passion, and precision.
• Identify and champion continuous improvement in processes and people.
• Mentor, develop, and elevate your team—because leaders grow leaders.

This Service Desk Team Leader role is your chance to make a measurable impact and build a high-performing team that delivers not just service, but success.

Experience Needed / What's in your DNA?

You’re not just tech-savvy—you’re people-smart. You combine sharp IT knowledge with emotional intelligence. You’re structured, strategic, and READY to inspire.

You’ll bring:

• Experience in service desk leadership or coordination.
• Knowledge of Broadband & Voice products, Ethernet, and IT systems e.g. FTTC, FTTP, MPF, VOIP
• Experience of working in a Telecoms Industry will be a strong advantage to the role
• A strong grasp of Microsoft Office, ITSM tools, and ITIL frameworks.
• Exceptional communication skills—clear, confident, and calm under pressure.
• Bonus if you have: Power BI skills, telecoms industry experience, and a results-driven mindset.