Housing Officer

Annual Salary: £32,000 - £38,000 per annum
Location: Oxford
Job Type: Full-time, PermanentWe are seeking a dedicated Housing Officer to join a housing association based in Oxfordshire. This role involves managing a diverse caseload and delivering high-quality mixed tenure services to our customers. You will have the flexibility to manage your own diary with a combination of working from home, in the office, and out in the community.

Day-to-day of the role:

Deliver professional housing management services, addressing issues such as anti-social behaviour, housing and neighbourhood concerns, contract breaches or changes, fraud, and safeguarding.
Ensure our neighbourhoods are safe and responsive to our customers' needs, making necessary adjustments.
Balance your caseload effectively with projects aimed at shaping sustainable and inclusive communities.
Engage directly with customers, providing exceptional service to maintain a high satisfaction rate.Required Skills & Qualifications:

Proven ability to manage a complex caseload proactively.
Strong communication skills with experience in a demanding customer-focused environment.
Experience in housing management services is preferred.
Proficiency in using computer systems, including Microsoft Office.
Ability to establish and maintain effective working relationships with colleagues, contractors, and partnering agencies.
Full UK driving licence and access to personal transport are essential.
A DBS check will be required for the successful candidate.Benefits:

£450 yearly flexible benefit pot to use against benefits of your choice.
Flexible working arrangements.
25 days holiday plus bank holidays, increasing with service up to 30 days.
Option to buy or sell holiday as part of our flexible benefits package.
Generous pension scheme matching up to 12%.
Immediate life cover upon joining.
Recognition scheme with retail vouchers.
A range of wellbeing discounts including gym memberships.
Access to a wide selection of other benefits.To apply for the Housing Officer position, please submit your application with an updated copy of your CV