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DATE ADDED: Fri 21/09/2018

Customer Service Advocate

Earth City, USA


Job Description

Get your head in the Cloud. Join the VoicePro Team!

VoicePro (#removed#) is a High Tech Company located in Earth City currently in our 30th year of business delivering state-of-the-art voice and data networks to a wide variety of organizations. Currently, we’re seeking a Customer Advocate for the Customer Service Team.

What you need to bring to the team:
•    Telephone company operations experience, central office and porting knowledge
•    IT and network architecture familiarity
•    Proficiency in Excel, Word and Outlook.
•    Comfortable using a CRM app such as Goldmine or SalesForce
•    Dependability; organization; significant attention to detail; good resolution skills

Customer Advocates are responsible for interfacing with customers through scheduled on-site visits as well as handling inbound and outbound calls. Your focus will be renewing Customer Support Agreements, project management, assisting with system upgrade and/or hosted sales, as well as uncovering opportunities to present advanced cloud applications.

Principal Duties and Responsibilities:
•    Meet regularly with assigned customers.
•    Communicate in a courteous, professional manner the benefits of maintaining a Customer Support Agreement.
•    Listen attentively to customer needs and concerns; demonstrate empathy.
•    Clarify customer requirements; probe for and confirm understanding of requirements or problem.
•    Confirm customer understanding of the solution and provide additional customer education as needed.
•    Prepare complete and accurate paperwork and update customer file.
•    Use decision-support tools to respond to common customer work/service order inquiries and requests.
•    Prepare and present system upgrade quotes and advanced application solutions to customers to address and /or resolve specific business communication/operation challenges.
•    Conduct thorough implementation meetings, document complete implementation packets for all system cutovers.
•    Perform new end-user training and refresher training on products and/or service offerings.
•    Maintain basic knowledge of products and/or service offerings.

Competitive Base Salary
Plus Commission
Car and Cell phone allowance
Health & Dental Benefits
Retirement Account


Degree: Bachelors

Company Description
Delivering state-of-the-art voice and data networks to a wide variety of organizations throughout the Great St. Louis Area.

Role: Customer Service Advocate
Job Type:
Location: Earth City,

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