Get your head in the Cloud. Join the VoicePro Team!
VoicePro (#removed#) is a High Tech Company located in Earth City currently in our 30th year of business delivering state-of-the-art voice and data networks to a wide variety of organizations. Currently, we’re seeking a Customer Advocate for the Customer Service Team.
What you need to bring to the team:
• Telephone company operations experience, central office and porting knowledge
• IT and network architecture familiarity
• Proficiency in Excel, Word and Outlook.
• Comfortable using a CRM app such as Goldmine or SalesForce
• Dependability; organization; significant attention to detail; good resolution skills
Customer Advocates are responsible for interfacing with customers through scheduled on-site visits as well as handling inbound and outbound calls. Your focus will be renewing Customer Support Agreements, project management, assisting with system upgrade and/or hosted sales, as well as uncovering opportunities to present advanced cloud applications.
Principal Duties and Responsibilities:
• Meet regularly with assigned customers.
• Communicate in a courteous, professional manner the benefits of maintaining a Customer Support Agreement.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate paperwork and update customer file.
• Use decision-support tools to respond to common customer work/service order inquiries and requests.
• Prepare and present system upgrade quotes and advanced application solutions to customers to address and /or resolve specific business communication/operation challenges.
• Conduct thorough implementation meetings, document complete implementation packets for all system cutovers.
• Perform new end-user training and refresher training on products and/or service offerings.
• Maintain basic knowledge of products and/or service offerings.
Competitive Base Salary
Car and Cell phone allowance
Health & Dental Benefits
Delivering state-of-the-art voice and data networks to a wide variety of organizations throughout the Great St. Louis Area.
Role: Customer Service Advocate
Location: Earth City,
Apply for this job now.