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Date Added: Sat 10/09/2022

2Nd/3Rd Line Engineer

Rossendale, BL00GQ, UK
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Job Type: Permanent, FullTime

Salary: £32000 - £35000/annum

Role: 2nd/3rd Line Engineer
Full-time, Permanent
Salary: 35k PA per year
Monday to Friday (on site working)
Location: Rossendale

My client is a leading cloud based managed service provider, experts in connected workplace, they are looking for an experienced 2nd/3rd line engineer to expand the busy helpdesk with possibility of some on-site project work at customers.
The successful candidate will be expected to help mentor other engineers in expanding their skillset as well as participating the escalation of complex support queries. As the role is to mentor/help other members of the team who are office based it does require the candidate to work primarily in the office. As with all advanced IT roles the job will require out of hours work when required.
Job description
The successful candidate will preferably have experience working for a similar MSP and Microsoft Partner or a large corporate and must be able to demonstrate experience with supporting some or all the following technologies: -
* Windows Server, Virtualisation and Microsoft Azure
* Microsoft 365 including SharePoint, Exchange Online, Teams, Server Migration
* Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager
* Security devices and firewalls, switches, VLANS, routing etc.
* Meeting strict SLAs and following procedures
* Participate as a full team member in the engineering team to assist the helpdesk team in resolving complex tickets
* Excellent communication skills and the ability to speak to both technical and non-technical clients at the appropriate level

* Occasional paid evening and weekend work may be required
We offer a competitive salary/commission and benefits package.
Health Cash Plan + Private Health Insurance benefit scheme - following successful probationary period

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: https://(url removed)/work/equal-opportunities-employer

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process
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