About Us:

KSD Support Services Ltd is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. KSD Support Services Ltd are a well-recognised and respected brand in the UK facilities management marketplace, delivering high levels of service to key blue-chip clients.

Purpose of the Job:

Responsible for providing safe, efficient, and effective delivery of assigned projects within agreed timelines and to a high level of quality. You will also be expected to provide clear scope, organisation, and management to assigned projects reporting progress and managing issues and risks throughout delivery.

Key Responsibilities:

The primary responsibilities are detailed below, however KSD Support Services Ltd may require additional responsibilities to be absorbed within reason from time to time to meet business demands.

• The primary responsibilities are detailed below, however KSD Support Services Ltd may require additional responsibilities to be absorbed, within reason, from time to time to meet business demands.
• The first point of contact for client queries;
• Responsible for being the guardian of the relationships with key account stakeholders with longevity of the contract as a driver;
• Ensuring the efficient operational delivery of KSD Support Services Ltd works for the client;
• Operate as the point of contact for key account stakeholders;
• Develop and maintains long-term relationships with the client’s key stakeholders;
• Ensuring clients receive requested products and services in a timely fashion;
• Manage projects within client relationships, working to carry out client goals while meeting KSD Support Services Ltd goals;
• Identify opportunities to grow business with existing clients;
• Coordinate with staff members working on the same account to ensure a consistent service;
• Maintain comprehensive records of activity with the client account and prepare reporting on that activity for KSD Support Services Ltd.

Skills, Knowledge and Abilities:

• Project management, strategic planning, service application, logistics, and contract negotiations with suppliers/subcontractors;
• Be able to forge effective working relationships through efficient oral communication skills both within KSD Support Services Ltd and externally;
• Good interpersonal and influencing skills;
• Demonstrate the ability to forge effective working relationships through efficient oral communication skills both within KSD Support Services Ltd and with key client stakeholders;
• Proven track record in Account Management particularly delivering client-focused solutions to customer needs;
• Proficient in the use of IT platforms, Outlook, Word, Excel;
• Suitable and appropriate level of experience to understand written instructions and be numerically competent for the role;
• Promoting the highest standards of personal appearance and friendliness;
• Excellent time management and organisational skills;
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
• Flexibility and adaptability to changing workloads;
• Site Management Safety Training Scheme (SMSTS) or Site Supervision Safety Training Scheme (SSSTS) desirable.

Benefits:

• Excellent training and development opportunities;
• 20 days annual leave, plus bank holidays;
• Friendly working environment;
• Paid team events;
• Paid 30-minute lunch break;
• Free on-site parking;
• Dress down Fridays;
• Workplace Pension contributions – 3% employer, 5% employee.

Additional Information:

• Office Location: Patcham Place, London Road, Brighton, BN1 8YD;
• Working Days/Hours: Monday to Friday, 8.00am to 5.00pm.

Pre-Employment Checks:

If you are successful, we will undertake standard pre-employment checks after you have been offered a job. This includes employment referencing, verifying your right to work in the UK and verifying your driving licence (if applicable).

KSD Support Services Ltd thanks all applicants for their interest, however only those whose background and experience match the requirements of the role will be contacted.