Junior Application Support Analyst (Fully Remote, UK)

We're looking for a curious and technically-minded Junior Application Support Analyst to join a fast-growing SaaS business. This is a great opportunity for someone who enjoys problem-solving, digging into systems, and understanding the “why” behind technical issues.

In this role, you'll play a key part in keeping a complex software platform running smoothly - supporting customers, troubleshooting issues, and collaborating closely with development teams to resolve problems at their root.

What you'll be doing

* Providing 2nd line technical support within a structured support team

* Managing and prioritising your own support ticket queue

* Investigating issues using SQL, logs, and datasets

* Acting as a bridge between customers, internal teams, and third-party providers

* Supporting network troubleshooting and system investigations

* Collaborating with developers on fixes and improvements (including version control workflows)

* Maintaining technical documentation and knowledge base articles

* Contributing to ad hoc projects and system improvements

What we're looking for

* Around 2+ years' experience in application support or similar role

* Strong understanding of SQL and relational databases

* Basic knowledge of web technologies / software development lifecycle

* Experience troubleshooting technical or networking issues

* Comfortable working with ticketing systems and managing workloads independently

* Ability to communicate technical concepts clearly to non-technical users

Nice to have

* Experience in a SaaS environment

* Familiarity with Git / version control

* Exposure to PHP or JavaScript

* Experience with reporting tools (e.g. BI tools) or advanced Excel

Why join?

* Fully remote-first working environment

* Flexible hours with team collaboration time

* Clear progression path into a mid-level Application Support role

* Ongoing training in:

* Advanced SQL and data handling

* Reporting tools and analytics

* Debugging and log analysis

* Documentation and technical best practices

Who this role suits

This role is ideal for someone who:

* Enjoys solving technical puzzles and getting to root causes

* Works well independently in a remote setup

* Is proactive, organised, and naturally curious

* Wants to grow their career in application support or SaaS technology