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Date Added: Mon 13/09/2021

Sales Advisor

Gloucestershire, UK
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Company: INSIGHT EMPLOYMENT

Job Type: Permanent, FullTime

Salary: £9.50/hour

Insight Employment are seeking a Sales Advisor for a decorating company of ours to join the team in their Cheltenham branch.

JOB SUMMARY:

Providing the highest standard of friendly, knowledgeable customer service to deliver the Company objective to be the decorator's first choice

RESPONSIBILITIES:

Selling

Assisting in developing profitable sales by:

* Pro-actively selling the company`s product range

* Promoting Albany and other own brand products

* Promoting special offers

* Selling special products i.e., goods outside the Company`s stock range

* Pro-actively suggesting link lines and alternative stock products

* Providing relevant feedback to management and colleagues on e.g. competitors, customer needs, sales leads, opportunities to work more effectively

Customer Service

Putting the customer first by:

* Acknowledging customers as quickly as possible in a friendly and welcoming manner in the branch, at the counter, in the showroom and /or sales office

* Promptly serving customers and effectively operating the POS (point of sale) system taking details, orders and payment; may also include booking goods in, placing orders and cashing up

* Promptly and effectively dealing with customer enquiries including on the telephone and by email; keeping customers informed where appropriate

* Developing long term friendly and professional relationships with customers

* Providing appropriate advice using specialist knowledge gained through training and self-development to assist customers in getting the results they are looking for

* Replenishing stock in the shop, particularly promotional offers and hot spots and including marketing materials and price marking

* Tinting paint to customers specification and routine maintenance of tinting machines

* Promptly handling complaints within agreed parameters, exceeding customer expectations

* Helping to create a clean, welcoming branch and working space, for customers and colleagues

* Providing support to colleagues by covering other roles and responsibilities as required

Stock Handling (where appropriate)

The job holder helps in the effective operation of the warehouse by:

* Assisting with ordering stock for the branch

* Assisting drivers in loading goods in a systematic and safe way

* Un-loading goods from delivery vehicles by forklift truck or by hand and ensuring the accuracy of delivery documentation

* Adhering to booking in and booking out procedures

* Storing goods received promptly. Ensuring that stock is properly rotated ensuring specials and sold orders are extracted

* Accurately picking customers' orders for delivery and collection

* Maintaining the warehouse to agreed standards

REQUIREMENTS:

The successful candidate will have: -

Friendly approachable manner

Enthusiastic

Passionate

Motivated

Experience in a retail or decorating environment

Experience in a position with a strong focus on customer service

Previous experience in a decorators, builders, trade merchant or similar is desirable but not essential

Identifies problems and seeks possible solutions

Suggests and seeks to implement working practice improvements

Understands the importance of working in a team, and positively contributes towards a team environment

Is helpful, polite and patient with all customers

Focuses on customer needs and satisfaction

Listens and communicates effectively and proactively

Demonstrates flexibility and adapts to change

Remains open to ideas offered by others, supports and implements good ideas

Manages pressure effectively and copes with setbacks, seeking support if necessary

Identifies and suggests any means of improving efficiency or service

Recognises everyone has a responsibility to grow and develop a successful, efficient and profitable business

Manages own time to achieve tasks

Takes responsibility for own actions

Logical and numerical Reasoning

Clean driving licence (as appropriate)

Confident using Microsoft Office suite is desirable but not essential

Knowledge of K8 or similar POS system is desirable but not essential

HOURS:

40 hours Monday - Saturday

SALARY:

£9.50 per hour

Unfortunately, due to the high number of responses we receive it is not always possible to respond to every application. If you do not hear back from us within 7 days, please assume that you have been unsuccessful on this occasion. We will however retain your details on file and may contact you should another suitable vacancy arise
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