Customer Service Administrator Required!

Our client is a leading packaging manufacturer based in Southampton.

On behalf of our client, we are looking to recruit an experienced Customer Service Administrator. The successful candidate will be responsible for supporting customers and internal operations, managing a range of administrative and customer service tasks. As the first point of contact for customer enquiries, you'll play a key role in ensuring efficient order processing and clear, professional communication throughout.

Package:

Salary £25,000 - £26,000 (DOE)
Annual company bonus
28 days holiday, inclusive of bank holidays
Working hours Monday to Friday, 8:30am - 5:30pmCustomer Service Administrator - Responsibilities:

Handling inbound phone calls and emails with professionalism and efficiency
Entering data accurately and promptly into internal systems
Performing general administrative duties including photocopying, filing, invoicing, and managing documents
Organising and coordinating the dispatch of customer orders
Creating and distributing job sheets to relevant teams
Providing clear and timely updates to customers on order progress
Delivering friendly, professional support and guidance to customers
Assisting colleagues with general administrative support as requiredCustomer Service Administrator - Requirements:

2 years' experience in customer service/administrator role within a manufacturing environment
Strong communication skills, both written and verbal
Ability to prioritise workload
Confident using Microsoft Office and comfortable learning internal systems

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