VS/7818

General Manager - Build to Rent

Salary: £48,000 per annum, plus 10% discretionary bonus
Location: Salford Quays
Hours: 9:00 am - 5:30 pm Monday to Friday (some flexibility to work outside of these hours to support resident events or respond to resident escalations)

Permanent

My client is a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, dedicated to making life simpler and more fulfilling for their residents and clients. Their standout Build-to-Rent development offers 151 beautifully designed individual units.  Residents enjoy a host of premium amenities, including a fully equipped gym, a calming yoga studio, and a fantastic roof terrace with stunning panoramic views across the Quays.

As General Manager, you'll lead the on-site team and ensure a vibrant community within the building. You'll build and maintain the building's reputation, drive revenue to meet or exceed targets, and manage costs within budget. You'll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

Key Responsibilities:

People Management:

Recruit, train, and motivate the on-site team.
Conduct annual appraisals and regular 1-2-1s.
Ensure adherence to processes and achievement of SLAs/KPIs.
Community Engagement & Satisfaction:

Deliver top-tier service to enhance member satisfaction and retention.
Develop action plans based on customer satisfaction surveys.
Engage with local charities and encourage resident participation.
Manage the community app with events and information.
Marketing & Lettings:

Contribute to marketing strategies to maximise returns.
Meet income and leasing targets, minimising void periods.
Stay updated on local market and competitor services.
Oversee content for the members portal and social media channels.
Planning & Daily Management:

Plan and schedule work streams effectively.
Provide clear instructions and promote team communication.
Financial & Reporting:

Lead budget setting processes and manage development budgets.
Identify opportunities for additional income and cost efficiencies.
Produce regular asset performance reports with clear strategies.
Building Operations:

Ensure efficient operations and service delivery on site.
Monitor maintenance activities and quality control.
Manage service failures and contractor performance.
Health & Safety Compliance:

Oversee H&S and statutory compliance on site.
Manage supplier and contractor compliance with H&S requirements.
Handle risk assessments, accident reporting, and emergency preparedness.
Qualifications & Experience:

ARLA or IRPM qualification desirable.
Experience in residential property ideally BTR or PBSA or hospitality sectors.
Knowledge of English statutory letting requirements.
Strong management skills and experience working to budgets and targets
Personal Requirements:

Positive, professional, and customer-focused with strong relationship-building skills.
Commercially minded and strategically driven
Proactive, resilient, and adaptable with excellent problem-solving abilities.
Strong sense of ownership, communication skills and ability to influence decisions.
Ability to remain calm under pressure and manage time effectively.
In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency