We are looking for a Homelessness Officer for supported and unsupported accommodation to work various shifts based in Thetford.

It is expected that the postholder will be able to work to the requirements of both sites according to need and be flexible to the local requirements of both sites, their contractual requirements and customers.

 Principal Responsibilities:

1. Maintains a visible presence in and around the building, patrolling the entire premises (internally and externally) on a regular basis.
2. To be a first point of contact when dealing with emergencies, i.e. medical, police etc and to manage such emergencies appropriately.
3. To undertake domestic duties including cleaning communal areas, including kitchens, bathrooms/toilets, hoovering, mopping of communal areas, in line with the weekly, monthly and quarterly cleaning schedules.
4. Liaising with the Emergency Services and other agencies to reduce potential risk and or damage to premises.
5. To support the completion of all on-site records of resident communication and the monitoring of CCTV screens.
6. Reporting breaches of security and damage to the fabric of the building to the appropriate authority/agency.
7. Conducting routine Health and Safety Checks, including Fire, legionella and Emergency Lighting and other emergency systems, maintaining written records of all checks in accordance with the organisations Health and Safety Policy and Procedures
8. Carrying out minor repairs where appropriate.
9. Reporting issues relating to the personal security and safety of residents to the appropriate housing staff.
10. Is aware of the importance of Safeguarding individuals from potential risk of harm, identifying and management of risk and Safety Planning in accordance with organisational Policies and procedures and has a good awareness of current reporting protocol both internally and externally
11. Behaviour Management. - To be confident in dealing with conflict, with an ability to remain calm under pressure be able to demonstrate effective de-escalation skills and techniques.
12. To support the day to day running of the Projects by ensuring daily tasks are completed within a timely manner and the undertaking of such tasks relating to void management, ensuring void turnaround is streamlined to maximise income, alongside providing quality accommodation standards to our customers.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin