IT Desktop Support – Job opportunityLocation: Shropshire - OnsiteSalary: £22k - £28k (flex depending on experience) plus benefits Our client, who is a specialist IT Service provider working with clients in Shropshire and the West midlands region is looking for an experienced IT Desktop Support person to join the team.This role will attend various customer sites across Shropshire providing high levels of customer support and working within agreed service levels. IT Desktop Support – role

• Installation and preparation of new IT Hardware & Infrastructure.
• Management of call queue.
• Maintain asset register.
• Working at 1st or 2nd line capability with escalation to 3rd line team if necessary.
• Perform software rebuilds of laptops and PC’s where needed.
• Working with the Microsoft suite of products including MS Teams.

IT Desktop Support – experience

• A customer first approach.
• Good knowledge of Windows 10/11.
• Knowledge of Apple products, such as IPads.
• Some server experience – 2016 & 2019.
• Problem solving skills with good attention to detail.
• Some knowledge of Microsoft Intune.
• Great communication skills – written and verbal.

 The IT Desktop Support role will require a valid UK driving license and access to a vehicle for travel to client sites in Shropshire. Please note, an enhanced DBS check will also be necessary – our client will manage the process on this for the successful person. If you’d like to work for a company with lots of growth planned and have the opportunity to continue learning and develop your skills, then please get in touch with Joe Griffiths to discuss on or email