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DATE ADDED: Thu 11/10/2018

Inside Sales For Industrial Sales

Houston, USA


Job Description

Inside Sales – Customer Service Representative:must have industrial experience

Job Summary:

Responsible to respond and react to our customers and potential customers request for information/ quotation in a timely manner to ensure 100% Customer Satisfaction is met.

Reporting RelationshipThis position reports to the Inside Sales Manager. This position receives general supervision and works according to standard practices.


  1. Receives and respond to phone calls, faxes, emails and web requests.Achieves and maintains rapport with customers to give them the best possible service that translates into orders.
  2. Quotes the customer by comparing past and current quotes, current costs, standard markup, inventory status, and market considerations.
  3. Turns inquiries and quotes into sales orders by delivering information expediently, selling value added services or alternative products, following up on quotes, and keeping Outside Sales representatives and management informed.
  4. Responsible for overall territory management: customer quotes, orders, returns, complaints, system maintenance and prospecting.
  5. Collaborates with production to expedite customer shipments and lead-times regarding scheduled deliveries. Communicates delivery information to the customer.
  6. Resolves product or service problems by clarifying the customer’s complaint or issue; investigating the cause of the problem; seeking solutions by collaborating with other company personnel; communicating and gaining customer support; and following up to ensure resolution.


3-4 years of related work experience

· Strong reading, writing and math skills

· Excellent data entry skills on the computer

· Ability to be accurate, well organized, multitask, prioritize and have a sense of urgency.

· Ability to speak clearly and effectively.

· Ability to be persuasive to sell and negotiate with customers; deal with customer complaints.

· Ability to problem solve.

· Ability to understand product lines and customer base.

· Ability to work regular and flexible shifts, meet attendance requirements and overtime when required






Role: Inside Sales for Industrial Sales
Job Type:
Location: Houston,

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