Inside Sales – Customer Service Representative:must have industrial experience
Responsible to respond and react to our customers and potential customers request for information/ quotation in a timely manner to ensure 100% Customer Satisfaction is met.
Reporting RelationshipThis position reports to the Inside Sales Manager. This position receives general supervision and works according to standard practices.
Essential Tasks: INSULATION EXPERIENCE
- Receives and respond to phone calls, faxes, emails and web requests.Achieves and maintains rapport with customers to give them the best possible service that translates into orders.
- Quotes the customer by comparing past and current quotes, current costs, standard markup, inventory status, and market considerations.
- Turns inquiries and quotes into sales orders by delivering information expediently, selling value added services or alternative products, following up on quotes, and keeping Outside Sales representatives and management informed.
- Responsible for overall territory management: customer quotes, orders, returns, complaints, system maintenance and prospecting.
- Collaborates with production to expedite customer shipments and lead-times regarding scheduled deliveries. Communicates delivery information to the customer.
- Resolves product or service problems by clarifying the customer’s complaint or issue; investigating the cause of the problem; seeking solutions by collaborating with other company personnel; communicating and gaining customer support; and following up to ensure resolution.
3-4 years of related work experience
· Strong reading, writing and math skills
· Excellent data entry skills on the computer
· Ability to be accurate, well organized, multitask, prioritize and have a sense of urgency.
· Ability to speak clearly and effectively.
· Ability to be persuasive to sell and negotiate with customers; deal with customer complaints.
· Ability to problem solve.
· Ability to understand product lines and customer base.
· Ability to work regular and flexible shifts, meet attendance requirements and overtime when required
Role: Inside Sales for Industrial Sales
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