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Date Added: Thu 10/06/2021

Member Experience Host - St Helens

Cheshire, UK
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Company: EVERLAST FITNESS CLUB

Job Type: Permanent, FullTime, PartTime

Salary: Competitive

Position: *Member Experience Host part time 20 hours * Line Manager: *Member Experience Manager* *Job Purpose:* * To engage with all members and guests in our club, highlighting the USP over a none staffed operator. * To maximise every member and guest’s experience in our club. * To anticipate all our members and guest’s needs, and signpost them to facilities and products most suited to them. * To support the sales and retention of memberships through excellent customer service. * To have a thorough understanding of the fitness products/services on offer. * To recommend secondary spend retail products and upsell at every opportunity. * To contribute with the cleaning and hygiene standards of the club as and when required. * To be a competent key holder of the club, covering shifts as and when required * To have a good understanding of the membership software system. *Need to be:* * Of an outgoing personality, with a positive mindset * .Competent with all administrative duties.Organised – to ensure membership requests, queries and complaints are dealt with promptly to provide an excellent customer experience. * Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role. * Willing and able to participate in learning and development opportunities, to progress both your competencies and career. * Able to drop into operational key holder duties as and when the business requires. * Passionate about fitness, administration and customer service * An excellent communicator with staff on site and regional and head office support teams.Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. * Target focussed – to support the club with sales and retention towards achieving success for the business. *Need to Act:* * With confidence, and eagerness to communicate positively with club members. * With a professional and positive manner always. * With enthusiasm, energy and a positive outlook. * With passion for your role, the fitness product and the company. * With drive and determination to succeed in the role and progress your career. *Main Duties and Responsibilities:* * Front of House Excellence * To positively interact with every member and guest as soon as they enter the facility. * To ensure the correct products and services are recommended to every member. *Fitness Product* * Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus. * Support the Fitness Manager with Gym Floor * Tasks,Focus points and challenges. * Take part in new classes to ensure you can effectively communicate to members * Ensure that you have experienced the products and services on offer. *Operational Standards* * Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team. * Complete key holder duties including basic pool plant duties. *Commercial* * To drive the secondary, spend KPI targets. * To competently deal with every member complaint you experience, and ensure the relevant manager is made aware. * Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests. * Ensure the effective management of swimming lessons when on shift.
Role: Member Experience Host - St Helens
Job Type: Permanent, FullTime, PartTime
Location: Cheshire, North West England, North West England

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