Nuco Solutions are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our client's growing team. This role is ideal for someone who enjoys helping people, solving problems, and delivering an excellent customer experience.

Job Description

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Position: Customer Service Advisor

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Salary: £27,000 per annum

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Hours: Monday to Friday, 8:00am - 5:00pm

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Location: Full-time, office-based

Role and responsibilites

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Respond to customer enquiries via phone, email, and live chat in a professional and timely manner

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Provide accurate information about repairs service and process

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Resolve customer issues efficiently while maintaining a positive experience

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Record and update customer interactions within internal systems

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Escalate complex enquiries to the appropriate department when necessary

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Maintain a high standard of communication and professionalism at all times

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Work collaboratively with team members to improve service delivery

Requirements

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Previous experience in a customer service or call centre role

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Excellent verbal and written communication skills

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Strong problem-solving ability and attention to detail

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Confident using computers and customer management systems

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Ability to remain calm and professional under pressure

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Positive attitude and strong team-working skills

What's on offer

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Competitive salary of £27,000 per year

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Stable full-time, office-based role

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Supportive and friendly team environment

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Opportunities for training and career development