Your new companyMy client, a fast-growing E-commerce business based in Liverpool, is seeking a professional social media customer service advisor to join their team on a permanent basis. Your new roleYou will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion. If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you. The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based) Salary of £24-25,000 per annum depending on experience Some of your duties will include but not limited to Providing a first class service across multichannel, phone, email and social media Updating all systems with compressive notes ensuring all details are recordedKeeping up to date with all new products and ensuring you are providing accurate information to all clients and customers Have the ability to build rapport with ease with all customers at all levels Providing weekly reports as requested Working towards and achieving weekly KPIsWhat you'll need to succeedProven history in a customer service position with social media experience Passion for providing a first class serviceExcellent communication skills, both written and verbal Strong attention to detailAbility to build lasting business relationships to encourage repeat businessGood working knowledge of Microsoft packages, including Word and ExcelObjection handling experience What you'll get in returnWorking for an exciting organisation that can offer progression opportunitiesFriendly and supportive team Hybrid working model Competitive salary Working for a continually growing and high-performing culture What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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