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Date Added: Tue 17/01/2023

Contract Manager

Liverpool, L3, UK
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Job Type: Permanent, FullTime

Salary: £50000 - £55000/annum

Job Title: Contract Manager

Location: Liverpool

Salary: Up To £55,000

Hours: Mon-Fri - 8am-5pm

Holidays: 25 + Bank Holidays

My client is looking to recruit a hard services Contract Manager to provide leadership and management to the site-based engineering and helpdesk teams on a prestigious retail contract.

Roles & Responsibilities:

The role encompasses, but is not limited to the following:

Accurate reporting on compliance, SLAs, KPIs in-line with contractual obligations and in accordance with the contract terms and conditions
Compiling Contractual Reports as specified below:
Monthly Contract Review / Status Report (reporting on the previous months results) - to be issued to the client on the 3rd business day of each month
Quarterly Contract Report
Annual Review Report
Attendance at Monthly Client / Contractor Meeting - 2nd week of each month
Reviewing /approving subcontractors permit to works
Ensuring our client's Alcumus ePermits system is always up to date
To work with H&S compliance teams to ensure all statutory compliance obligations are being met throughout the duration of the contract
Manage the client relationships
Participate with Operations Teams, in reviewing and challenging ongoing service and commercial performance from service partners through regular reviews and unlock additional value creation at an operational/tactical level
Full P&L accountability for contract
Manage the auditing process and deliver comprehensive reports in line with contractual obligations, whilst ensuring the highest level of customer satisfaction
Develop positive working relationships with all stakeholders that enhance the professional reputation of the company and protecting the brand
Qualifications or Required Experience:

Experience operating in the private FM sector with a demonstrable track record of directly managing a large and complex contract
Strong service ethic and excellent customer management skills
Self-starter, able to work on own initiative as a conscientious team player
Organised communicator with strong inter-personal skills
High level of verbal, written and numeric skills
Computer-literate (MS Office based Products: Excel, Word, Project & PowerPoint) with a sound knowledge of CAFM/estates and property management systems
Competence in the communicating/understanding and delivering contractual determinations, obligations, and interpretations
A sound knowledge of building and engineering services design and associated British Standards
A sound knowledge of the Health and Safety at Work Act; and other relevant statutory requirements

Retail Destination / Shopping Centre engineering / management experience


Be able to prioritise your work, work to tight deadlines, plan, organise and monitor several activities at the same time.
Reliable under pressure.
A flexible approach to working hours is essential due to the operational requirements of the contract.
Hungry for responsibility.
Challenge the status quo.
Proactive problem-solver.
The offer:

£50K-£55K (dependent on experience)
25 + 8 Bank Holidays
Car Allowance
Car Parking Season Ticket
Associated Benefits
Apply with CV FAO Sharon or call (phone number removed)
Apply Now