Hire Controller - plant hire

Norwich, Norfolk
Full-Time | Permanent

We're currently seeking a proactive and well-organised individual to join a fast-paced hire desk team within a growing plant and tool hire company based in Norwich.

This position plays an important part in the day-to-day running of the business, acting as a central point of contact between customers, drivers, and the workshop. You'll help ensure operations run efficiently, from handling enquiries through to coordinating equipment and transport.

Key Responsibilities

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Respond to incoming hire enquiries and assist customers in selecting suitable equipment

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Prepare quotations and process hire orders using internal systems

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Liaise with the workshop to confirm equipment availability

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Coordinate deliveries and collections alongside the driver team

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Track active hires and manage off-hire processes in a timely manner

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Maintain accurate records and system updates

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Support overall fleet utilisation and operational efficiency

About You

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Strong communication skills with a customer-focused approach

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Able to stay organised and composed in a busy environment

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Good attention to detail and ability to solve problems effectively

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Comfortable using basic IT systems (full training provided)

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Positive attitude with a willingness to learn and develop

Previous experience within hire, logistics, or customer service would be beneficial, but is not essential.

What's on Offer

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Competitive salary

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Working hours: Monday to Friday, 07:30 - 17:30 ocassional Saturday.

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20 days holiday plus Bank Holidays

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Company pension scheme

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Permanent, full-time opportunity with immediate start available

If you're looking for a varied and hands-on role within a supportive team, this could be a great opportunity for you.

Apply now to find out more