At Barker and Sons Plumbing we know our Customer Service Representatives (CSRs) are the first face of our company and set the tone for every interaction we have with a customer. This position spends a majority of the time on the phone taking incoming phone calls. Between phone calls you will support many of the critical processes of the company with admin skills. We’re looking for exceptional customer service representatives to help us deliver an outstanding customer experience.
As a customer service representative, you will work as part of a dynamic and passionate team and do whatever is necessary to promote customer satisfaction.
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Proven track record in customer service
- IT competent; good typist and proficient with phone systems
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Ability to build trust and demonstrate empathy
- Must possess a High School Diploma or equivalent
- Bachelor Degree or equivalent is a plus
- Engaging personality that blends well with a fast-paced, goal-driven environment
- Competitive individual contributor who also loves to win as a team
- Highly motivated, flexible and great attitude on life
At Barker & Sons Plumbing, we are a dedicated team of professionals with 35 years of experience who provide the best customer service and the most current technologies across Orange County! We have had the privilege of serving thousands of customers across Orange County and recently we were honored with the 2017 Angie's List "Super Service Award" and are proud of our "A+ Rating" with the Better Business Bureau. Our philosophy is to treat every customer right, right from the beginning. We've been in business long enough to know what it takes to keep our customers coming back again and again.
Role: Customer Service Rep
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