Location: Speke, LiverpoolJob Type: Full-time, PermanentSalary: £30,000 – £32,000 per annumHours: Monday to Friday, 9am – 5pm Reporting to: Operations Director

About the Role

Are you an experienced administrator with a background in freight or customs? Reed is recruiting on behalf of a well-established freight forwarding company with over 30 years of industry expertise. This is a fantastic opportunity to join a dynamic team providing tailored logistics solutions across the UK and Ireland.

As a Freight Forwarding Clerk, you’ll play a key role in supporting both warehousing and office operations. You’ll be responsible for managing freight documentation, liaising with customs agents, and ensuring compliance with shipping regulations.

Key Responsibilities

• Accurately input job details into the company’s freight management system
• Review and validate customer documentation for consignments destined for Ireland
• Process export clearance requests using Descartes software
• Communicate with customs agents to facilitate UK–Ireland freight clearance
• Prepare and issue manifests for distribution partners
• Navigate the TSS system to secure shipment approvals for Northern Ireland
• Respond to customer inquiries via phone and email in a timely and professional manner
• Upload MRN data to HMRC systems to generate GMRs for hauliers
• Deliver general administrative support to the freight operations team
• Maintain and improve administrative systems to ensure consistent service delivery
• Ensure all freight documentation and procedures comply with relevant regulations

Candidate Profile

Education & Experience:

• Minimum GCSEs in Maths and English
• Proven experience in an office environment
• Background in freight or customs administration
• Familiarity with Descartes or similar export declaration systems

Skills & Attributes:

• Proficient in Microsoft Office and database systems
• Strong IT and phone system knowledge
• Excellent interpersonal and communication skills
• Team-oriented with a proactive attitude

Why Apply?

This is a great opportunity to join a reputable logistics company where your skills will directly contribute to efficient freight operations. If you’re detail-oriented, customer-focused, and thrive in a fast-paced environment, we’d love to hear from you.

If you are interested in applying or finding out more, please contact Adam Norris at Reed or apply now.