Genesis employment are looking for a contracts administrator in the Coventry area.

Job Purpose:

* Responsible for the day-to-day account management and the administration of the contract customers.

* To act as front-line liaison between the customer, their requirements, and internal Operations.

* To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service

Job Duties:

* Respond to contract customers' requests for quotation and ensure timely turnaround.

* Provide customer acknowledgement of schedules, and ensure effective two-way communication throughout

* Answer customer enquiries in an effective, efficient, and professional manner.

* Carry out regular contract reviews with the customer, ensure up to date depository of reviews held per customer within MIS.

* Attend regular Production meetings, ensuring focus on contract customer deliverables and commitments.

* Escalate delivery impacts ASAP to line management.

* Provide monthly forecast financials based on firm orders to meet contract budgets set.

* Ensure accurate updates to customer order delivery status.

* Raise any concerns with line manager as and when necessary.

* Carry out any other ad-hoc duties as requested by the line manager, and/or Directors.

* Provide ideas for continuous contract customer experience improvements

Requirement/Experience/Competence/Qualifications:

* Excellent communication and interpersonal skills.

* Familiar with the use of the electronic parts catalogue

* Proven experience in administrative tasks.

* Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

* Knowledge of QHSE Legislation.

* Strong organisational skills with the ability to multi-task.

* Attention to detail and problem-solving skills.

* Proven experience to work as part of a team.

* Displays a good attitude towards work, and the aims and objectives of the company