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Date Added: Wed 20/09/2023

IT Engineering Application Support

Grove, OX12, UK
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Job Type: Permanent, Full Time

Salary: £50000 - £55000/annum

IT Engineering Application Support


£50k - £55k


Global organisation committed to accelerating an efficient, electric, decarbonised future
Agile working environment
Competitive salaries
Williams Advanced Engineering bonus scheme (dependent on results)
26 days holiday plus 8 public holidays (9 for 2022)
Early finish at 3.30pm on a Friday (providing standard 40 hour week is covered) Pension: 4% and 8% employers contribution, increases with service after 3 years (increasing to and 10% after 3 years service

Group Life Assurance: no cost to employee, 4 x salary for designated dependents, top up to max 10 x salary in first 30 days

Group Income Protection: pays up to 70% salary, up to 5 years

Health Cash Plan: covering Optical, Dental, Physio/Osteo/Chiro, 24/7 GP plus prescriptions

Buy and sell holiday options
Employee Assistance Programme: professional advice, counselling, financial, legal

Private Medical Insurance: free at the basic level - P11D benefit

TEDS Nursery vouchers salary sacrifice scheme

Occupational Health support
Free on site gym membership including full range of classes
On site restaurant
Employee charity support initiative
Salary sacrifice Electric Car Scheme
Employee training systemComplementary fresh fruit

To support and maintain a multitude of applications and software deployed across estate in

accordance with the management framework owned by the Application Manager.

Job Responsibilities

Day-to-day user support for a multitude of applications from different vendors used by the business, manywith engineering specific functions. Vendors include (but are not limited to) MathWorks, McLaren Applied

Technologies Suite, Vector software, IC Blue, Atlassian, ETAS, IPG Automotive, Nomuda and many others.

Take ownership of application related support incidents and resolve them in a timely fashion to ensure themaximum levels of productivity and efficiency are attained.

Escalate to and work with application vendors and support providers to resolve issues where the IT serviceare unable to do this internally.

Support application configurations
Maintain applications through regular system management and upgrades (as required).
Ensure licenses are kept up to date and consumption is monitored.
Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams.
Work to find application rationalisations & savings where applicable
Provide user training and materials where applicable.
Proactively identify upcoming issues related to applications and work with Operations, Infrastructure andService Delivery teams to resolve them.

Have an awareness of cyber security best practice and ensure applications are maintained with this in mindat all times.

Manage and maintain application interfaces, exports and imports, and ensure their smooth running whererequired.

Analyse data from systems and produce technical and business reports for consumption by the ITmanagement team, departmental managers and the SLT.

Translate complex business requirements into application solutions with the support of technicalcolleagues, external providers and business stakeholders.

Assist the IT Management team to ensure IT best practice and business policies are followed by thebusiness.

Contribute to the IT Service Catalogue
Work within the ITIL aligned IT management framework as lead by the Head of IT
Own additional IT Processes as identified/required.
Other ad-hoc duties as required.INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
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