‍♂️ Claims Advisor (Bike Enthusiast) - Entry to Mid-Level

Location: Redhill
Salary: £24,000-£26,000 + quarterly bonus (OTE £30K)
Hours: Monday - Friday, 8.30am-5pm or 9am-5pm
Benefits: 23 days holiday + bank holidays | Pension | Social team nights out | Brand-new offices with pool table & outdoor patio | Cycle to work scheme | Life assurance | Season ticket loan | Enhanced maternity/paternity pay | Car leasing agreement | Paid dental check-ups | Referral scheme | Trade & Merlin discounts

Are you bike-mad and customer-focused?

Whether you're just starting out or already have hands-on experience, this is a brilliant opportunity to turn your passion for bikes into a rewarding career. Our client is hiring for a Claims Advisors at either junior or experienced levels to join their dynamic and growing company that puts customer care and cycle knowledge at the forefront.

You'll be a key part of the customer claims journey, guiding bike owners with empathy, practical insight, and genuine care—helping them get back in the saddle after a claim.

What You'll Be Doing:

* Acting as the primary point of contact for customers via phone, email, and online platforms.

* Delivering outstanding service while guiding claimants through the end-to-end claims process.

* Conducting or assisting with bike inspections and servicing (carbon frame assessments for experienced hires).

* Managing customer records, internal databases, and supporting administrative tasks.

* Handling logistics such as sales orders, shipping, salvage sales, and third-party recoveries.

* Spotting and escalating any suspicious or potentially fraudulent claims.

* Representing the business at occasional cycling events (for those with technical skills).

What We're Looking For:

For Junior-Level Candidates:

* A genuine love for bikes (personal or workshop experience welcomed).

* Great communication and problem-solving skills.

* Comfortable with basic admin tasks and Microsoft Office.

* Empathetic, calm under pressure, and eager to learn.

* A can-do attitude and strong attention to detail.

For Experienced-Level Candidates:

* Cytech qualification or proven professional bike repair experience.

* Confident in bike assessments, servicing, and maintenance.

* Strong verbal and written communication across all customer touchpoints.

* Proactive, organised, and skilled at managing multiple cases.

* Experience with claims handling or technical customer service is a plus.

Ready to combine your love for bikes with a fulfilling career? Apply now by sending your CV in Word format.

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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