Housing Officer – Housing Association – About The Client:

Castlefield are currently representing a regional Housing Association to recruit two Housing Officers in the West Midlands on an initial 2 month temporary basis. This will be paying £26 - £29 per hour via umbrella.

Housing Officer – Housing Association – About The Role:

• Comprehensive housing & tenancy management - manage around a patch of homes within a defined area, covering tenancy sustainment, anti-social behaviour, nuisance issues, and regular resident engagement.
• Income & financial management - oversee rent and service charge collection, manage arrears, and provide advice and support to help residents meet their payment obligations.
• Voids, lettings & marketing - deliver efficient void turnaround, manage lettings, market homes locally, and maintain active waiting lists for all properties.
• Resident support & engagement - resolve queries and complaints promptly, offer ongoing advice and support, meet residents at least twice a year, and promote resident involvement activities.
• Neighbourhoods, repairs & partnerships - develop neighbourhood plans, build local partnerships, and manage repairs and maintenance queries, ensuring contractors meet service and contractual standards.

Housing Officer – Housing Association – What You Need:

• Previous experience as a Housing Officer for a Social Housing provider
• Excellent communication skills
• UK valid driving licence and driver