Role: Technical Support Engineer

Location: Manchester (2 x a month onsite)

Are you a technically curious support professional who enjoys solving data and API challenges?

We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised.

This isn't a password-reset helpdesk role. As a Technical Support Specialist, you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges.

What you'll be doing:

Troubleshooting API, data and integration issues
Working with JSON, SQL and browser developer tools
Supporting agencies, advertisers and broadcasters
Reproducing and documenting bugs for Engineering
Improving documentation and customer workflowsWhat we're looking for:

2+ years in Technical Support / Product Support (SaaS environment)
Strong troubleshooting mindset
Experience with APIs, JSON or web technologies
SQL or data analysis skills
Clear communicator who can explain technical issues simplyWhy consider this role?

Modern SaaS platform with real market impact
Remote working
Clear progression into Product, Engineering or Senior Support
Collaborative, low-ego culture
Exposure to AdTech and Data analyticsIf you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now