About the Role:
One of my local government clients is seeking an experienced Income Officer to join their housing team on a temporary basis. You'll play a crucial role in supporting the council's rent collection function and managing tenant arrears.

Key Responsibilities:

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Carry out rent collection duties across tenancies

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Monitor and manage rent accounts to prevent and address arrears

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Liaise with tenants to set up and maintain payment plans

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Work with internal and external agencies to support tenants

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Initiate legal proceedings where necessary in line with council policy

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Provide excellent customer service and maintain accurate records

Requirements:

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Previous experience in rent/income collection within a local authority or housing association

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Knowledge of relevant housing legislation and debt recovery procedures

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Strong interpersonal and negotiation skills

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Ability to manage a high caseload and prioritise effectively

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd