Customer Sales Support Executive

Skelmersdale
Competitive Salary
Full-time | Office-based

Join Flowtech as a Sales Support Executive and play a vital role in delivering outstanding customer service while supporting sales growth within a busy branch environment.

This is a customer-focused, commercially driven role, ideal for someone who is confident on the phone, highly organised, and comfortable managing quotations, orders, and customer relationships.

Why Join Flowtech?

* Competitive salary

* Be a key part of a high-performing, customer-focused team

* Join a well-established engineering business with over 40 years of expertise

* Supportive, collaborative team environment

* Opportunity to develop your career in internal sales and commercial operations

The Role

As a Sales Support Executive, you'll be at the heart of the customer experience—acting as a first point of contact for enquiries, handling calls confidently, and ensuring customers receive a professional and efficient service.

You'll manage quotations, process orders and invoices, and build strong relationships with customers while identifying opportunities to upsell and add value where appropriate.

Key Responsibilities

* Handling inbound customer enquiries via phone, email, and digital channels with professionalism and confidence

* Building rapport with customers to understand their needs and deliver excellent service

* Preparing accurate quotations and proactively following up to maximise conversion

* Processing customer orders and invoices efficiently using internal systems

* Identifying opportunities to upsell and cross-sell products and services where appropriate

* Maintaining accurate customer and order records within CRM and IT systems

* Supporting the Regional Key Account Manager with administrative and sales activity

* Liaising with internal teams regarding stock, availability, and order fulfilment

* Escalating complex queries where necessary

What We're Looking For

Essential

* Confident and professional telephone manner

* Strong customer service focus with the ability to build rapport quickly

* Good IT skills and experience using CRM or order processing systems

* High attention to detail when preparing quotations and processing orders/invoices

* Excellent organisation and ability to manage multiple tasks

* Positive, proactive approach in a fast-paced environment

Desirable

* Experience in sales support, internal sales, or customer service roles

* Experience handling quotations, invoicing, or order processing

* Commercial awareness and confidence in identifying sales opportunities

* Ability to upsell or cross-sell where appropriate

This Role Would Suit Someone Who

* Enjoys speaking to customers and building relationships over the phone

* Is confident handling enquiries, quotes, and orders from start to finish

* Is IT literate and comfortable working across multiple systems

* Has a commercial mindset and enjoys contributing to sales growth

* Takes pride in delivering a high standard of customer service

Apply Today

If you're a confident communicator with strong customer service skills, attention to detail, and a proactive approach to supporting sales, we'd love to hear from you.

Please note:
By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we believe may be of interest to you (in line with our Privacy Policy available on our website). You can unsubscribe at any time by emailing us