Customer Service Representative

Colchester (Fully Office-Based)

Permanent | 40 hours (7:30am - 4:30pm)

£27,000 - £34,000 (Depending on experience)

WE Talent are supporting a growing, global business in Colchester who are looking to bring in a Customer Service Representative to join their collaborative team.

You'll be part of a wider team across the UK and US, supporting large retail customers and playing a key role in managing orders, logistics, and customer relationships from start to finish.

The role:

This is a busy, varied position where you'll be managing customer orders, and ensuring a smooth delivery process. Much of the communication is via email, so strong written communication and attention to detail are key.

Key responsibilities include:

* Processing customer orders and quotes (SAP)

* Managing order confirmations and delivery timelines

* Coordinating shipments and working with third party logistics providers

* Monitoring stock levels and customer forecasts

* Handling customer queries and resolving issues

* Managing returns, samples, and proof of delivery documentation

* Maintaining accurate records and supporting reporting (Excel/SAP)

What we're looking for:

* 2+ years' customer service experience (ideally B2B, product-based)

* Strong order processing and account management experience

* Highly organised with the ability to juggle multiple priorities

* Confident communicator, particularly over email

* Positive, proactive and adaptable approach

* SAP experience (desirable)

* Understanding of logistics/supply chain (advantageous)

What's on offer:

* Bonus scheme after probation (company-wide performance based)

* 23 days holiday + bank holidays (increasing with service)

* Half day off for your birthday

* Free daily lunch and refreshments daily

* Quarterly awards and team incentives

* Inclusive, social culture with regular events and initiatives

If you enjoy working in a fast-paced environment and want to be part of a supportive, growing team - we'd love to hear from you.

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