Team Operations Manager - £45,000 - £50,000 + Benefits based in Chertsey, Surrey

Due to the office location, please only apply if you have your own transport.

Are you an experienced operations professional ready to take the lead in a fast-paced property services environment? Our client is looking for a proactive and driven Team Operations Manager to lead core operational functions, ensuring exceptional service delivery across the board.

In this pivotal role, you'll oversee a range of business-critical teams—including the service desk, planning, scheduling, and administration—working closely with field engineers and senior leadership to deliver high-quality results, every time.

Key Responsibilities:

Lead and manage service desk, planning, and administrative teams
Ensure smooth coordination between office-based teams and field engineers
Monitor and exceed KPIs, SLAs, and contractual commitments
Identify and implement process improvements to enhance efficiency and customer experience
Produce and analyse performance reports, offering actionable insights
Build and support high-performing, motivated teams
Collaborate with clients and internal stakeholders to maintain strong working relationships

What We're Looking For:

Strong experience in operational management within property services, housing, or facilities management (FM)
A confident team leader with experience in managing service support functions
Commercially minded with an understanding of contract delivery and service performance
Skilled in using data to inform decisions and improve operations
Excellent communication and stakeholder management skills

If you're ready to take ownership of a critical operational role and drive meaningful impact, this is the opportunity for you.

Apply now to take the next step in your career and help shape the future of service delivery in the property industry.

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
 
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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer