Offshore Field Engineer – Job SummaryLocation: Near SandhurstDepartment: Customer Support GroupTeam: Customer OperationsReports To: Customer Services ManagerContract: PermanentTravel: Required – approx. 120 offshore days/year - Field duty paidTraining/Certifications Required: Offshore survival, regular medicalsRole Purpose Deliver high-quality technical support for our full product range, both onshore and offshore. Represent the company with a safety-first mindset, ensuring product reliability, customer satisfaction, and proactive identification of service or sales opportunities.Key Responsibilities

• Install, commission, service, and repair systems on vessels, rigs, shipyards, and customer sites worldwide.
• Ensure compliance with internal and client-specific HSE policies, including use of PPE and safety documentation.
• Provide real-time job updates to clients and document activity via CRM and service reports.
• Support customers and internal teams (Sales, Engineering, Regional) via phone or digital systems.
• Participate in after-hours technical support on a rotational basis ("Support Phone" duty).
• Identify potential new service needs or commercial leads through client interaction.

Requirements

• Offshore and confined-space work experience.
• Valid offshore survival certification and medical clearance.
• Skilled in fault diagnosis, test equipment use, and basic electronics (RS232/RS485).
• Strong communication, customer engagement, and technical documentation abilities.
• Comfortable with CRM tools and digital reporting systems.

QualificationsEssential:

• Electrical/Electronic Engineering qualification (Apprenticeship, HNC/HND, or equivalent)

Desirable:

• Mechanical/hydraulic systems knowledge
• Acoustic systems familiarity
• Manual writing experience

Core Competencies

• Customer service & care
• Quality and attention to detail
• Safety and compliance mindset
• Technical problem-solving
• Adaptability and resilience
• Teamwork and clear communication