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Date Added: Sat 21/01/2023

IT Support Desk Supervisor

Enfield Town, EN2, UK
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Job Type: Permanent, FullTime

Salary: £30000 - £40000/annum

IT Support Desk Supervisor

£30000-£35000 Negotiable DOE

Enfield Town.

A fantastic opportunity for an office-based IT Support Desk Supervisor to manage a small team of IT Technicians; join a fast-growing IT Support and MSP based company in London (Enfield Town). Joining the team will give exposure to established clients across many sectors with a wide range of technologies from on-prem to cloud.

They are looking for an experienced individual who can demonstrate a genuine passion for IT and Tech who is a strong team player, enthusiastic & motivated with a strong customer service focused approach.

Overview of roles and responsibilities and skills required:

* Minimum 2 years' experience in providing 1st, 2nd line IT Support

* Identity & develop team & individual training programme

* Escalations - take ownership of problems and track to successful conclusion

* Strong IT troubleshooting skills and enthusiasm to learn and grow your skills Windows 10/11 installing and troubleshooting

* Windows Server exposure with roles such as Active Directory, Remote Desktop, File and Print required. Understanding of RAID concepts

* Office 365 and Exchange Online exposure. Experience with SharePoint, Intune, and Azure Active Directory an advantage

* Strong understanding of Networking troubleshooting and fundamentals of DNS, DHCP, and Wi-Fi

* Experience with Draytek, Unifi, or FortiGate an advantage but essential to have at understanding how to connect a business router to the ISP and concepts such as port forwarding and WAN IPs

If this suits your experience and of interest then please click apply and one of our consultants will be in touch
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