Warranty Administrator / Warranty Advisor / Warranty Controller - Caerphilly

Location: Caerphilly

Salary: Up to £32,(Apply online only) per annum (DOE)

Hours: Monday-Friday, 08:30-17:00

Job Type: Permanent

We are seeking an experienced Warranty Administrator, Warranty Advisor, or Warranty Controller to join a busy aftersales team in Caerphilly. This role suits a detail?driven Warranty Claims Administrator or Automotive Warranty Administrator with a strong background in audits and warranty claims, ideally within commercial vehicle/HGV-though car dealership warranty admin experience will also be considered.

Key Responsibilities (Warranty Administrator / Warranty Advisor / Warranty Controller)

Process and submit warranty claims accurately to manufacturer standards and within deadlines
Manage warranty audits, ensuring full compliance and robust documentation trails
Verify labour operations, parts, and times against manufacturer policies and T&Cs
Maintain clear communication with service, parts, and accounts to resolve queries
Keep precise records in the DMS/WMS and produce reports as required
Support the aftersales team with customer updates and query resolution
Skills & Experience (Warranty Administrator / Warranty Claims Administrator / Warranty Advisor)

Essential:

Proven warranty background with hands?on warranty claims and warranty audits experience
Strong attention to detail, numeracy, and policy compliance
Confident using DMS/WMS and MS Office; excellent written communication
Desirable:

Experience within HGV/commercial vehicle warranty (truck/LCV)
Car dealership Warranty Administrator experience also welcomed
Knowledge of dealer systems (e.g., Kerridge/CDK/Keyloop) and manufacturer portals
What You'll Receive

Stable, full?time role in a supportive, professional aftersales environment
Genuine career development and ongoing training opportunities
Friendly team culture with clear processes and modern systems
If you're an experienced Warranty Administrator, Warranty Advisor, Warranty Controller, or Warranty Claims Administrator looking for a permanent role in Caerphilly with progression and a great team, we want to hear from you.

Click 'Apply Now' to take the next step in your warranty career.

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