Job Title: Account Handler - Automotive
Department: Automotive Insurance
Reports To: Account Service Manager / Team Lead
Type: Full-Time | Location: Birmingham Area

We are looking for candidates that have a strong (minimum 7 years) commercial experience and maybe some motor experience as you will be given the Motor Trade training, but if you have worked in Motor Trade before then this will be a bonus.

Salary circa £32,000.
About the Role
As an Account Handler in our Automotive division, you'll work closely with Account Executives to manage and develop a portfolio of commercial clients. You'll provide technical insurance support, risk advice, and assist in securing appropriate cover to meet client needs—focusing on both Motor and Non-Motor commercial insurance products.
Key Responsibilities

* Support Account Executives in servicing and expanding client accounts

* Liaise with clients to assess and review insurance requirements

* Source quotes and bind cover for direct Motor Trade clients

* Negotiate with insurers on new and existing policies

* Prepare accurate documentation and instructions for accounts processing

* Provide guidance on risk management and prevention

* Contribute to high standards of service, compliance, and client satisfaction

* Support with credit control where required

Compliance & Conduct

* Adhere to FCA conduct rules and maintain integrity, diligence, and transparency

* Ensure compliance with data protection, health and safety, and all regulatory frameworks

* Represent the company professionally and uphold its values and standards

Success in the Role

* Achieving KPIs and individual performance targets

* Positive stakeholder and customer feedback

* Consistent adherence to regulatory and company policies

* Ongoing professional development and training completion

What We're Looking For
Experience:

* Minimum 2 years in Commercial and/or Motor Trade insurance

* Proven experience using Acturis

* Confident in a sales-driven environment

Skills & Knowledge:

* Strong knowledge of General Insurance classes and UK insurance market

* Understanding of FCA compliance and underwriting principles

* Ability to write clear reports and maintain insurance registers

* Familiarity with IT systems and internal processes

Interested? Send your most up-to-date CV to Cat at i2i recruitment today!

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