Established over 200 years ago, our client is a family-run business based in the heart of Cheltenham Proudly representing many luxury timepiece and fine jewellery marques, they are not only the pre-eminent retail destination in the town, but also attract clientele from further afield. There is now an opportunity to join the company as a Repairs Co-ordinator - a highly visible, in-store role with significant scope for development.

Job Role:

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Focused on all aspects of after-sales, this role is primarily responsible for processing all store and customer repairs.

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The business prides itself on having the infrastructure - both in-house and through key external craftspeople - to repair a wide range of jewellery, pearls, and watches.

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Using industry-specific software, the entire repairs process is carefully managed, enabling accurate tracking of inventory and real-time insight into each item's repair journey, from intake to completion.

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Working closely with manufacturer guidelines, the Repairs Co-ordinator will assess each item's issues with a view to providing accurate timelines and cost estimates.

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Strong communication with clients is essential, with regular updates provided on the progress of repairs.

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This role requires collaboration with both internal colleagues and external partners to ensure timely completion of repairs, always with the goal of delivering the highest level of client satisfaction.

Requirements:

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Experience in jewellery and watch repairs is advantageous.

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An understanding of high-end watch brands is highly desirable.

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Familiarity with jewellery-making processes and technical watchmaking terminology would be beneficial.

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Proficiency in using Pursuit or a similar jewellery trade software system to manage repairs would be helpful.

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Strong attention to detail and excellent problem-solving skills are essential.

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A genuine passion for delivering exceptional customer service is key - as is maintaining an impeccably organised workspace that adheres to the highest safety and quality standards.

Summary:

This role calls for someone with boundless enthusiasm, who is methodical in their approach and possesses a quiet efficiency that inspires confidence. Under your careful supervision, clients can trust that their treasured items will be restored to perfection.

To apply, please forward your CV directly to Jolyon at JML at the address provided below